SYSTEM SUPPORT

Organizations implement technology solutions, but in most cases, a dedicated support system cannot be built due to cost concerns. In a lot of cases, technical areas of expertise are not available with the organization either.





In such cases, Soft Tech Group provides dedicated support systems that augment your applications and hardware, providing you with round the clock functional and technical expertise. The group of experts in Soft Tech Group are dedicated to provide such support as and when required based on the critical nature of the task.


Soft Tech Group utilizes the world’s leading task management solutions including JIRA to manage the influx of all such support activity. Clients are provided with access in order to log any support tickets that they need help with. Direct communication with Support Managers is also available in case the nature of the task is critical that it requires urgent turnaround. Support services are available 24/7 to ensure the client does not face unnecessary downtime or lose business.


Services

  • Engineering Support
  • Software Development/Maintenance
  • Preventive Maintenance
  • System Back-ups
  • On-call Assistance
  • Facilities Management
  • System Performance Reviews
  • Help Desk
  • Consultancy
  • Training

Benefits

  • Reduces Total Cost of Ownership
  • Extends Investment Protection
  • Maximizes Solutions or Product up-time and reliability
  • Streamlines Resolutions
  • Provides up-to-date Features and Functions