Customer Relationship Management (CRM), a powerful set of tools, apps & platforms that in combination drive optimization of business intelligence, social insights, campaign management & many other key customer relationship matters.
Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solutions that's easy to use & adapt. Connect your finances, sales, service & operations to streamline business processes, improve customer interactions & enable growth.
Get an end-to-end view of your business:
Manage your financials
Automate and secure your supply chain
Sell smarter and improve customer service
Keep projects on time and under budget
Optimize your operations
- Lead Nurturing &
Opportunity Management - Account Contact &
Competitor Management - Pricing, Quote, Order &
Invoice Management - Product Families & Properties,
Cross-Selling & Up-Selling - Goal & Target Management plus
Sales Performance Analytics - Sales Activities Tracking & Schedule
plus Sales Team Collaboration
- Marketing Target
Segmentation - Multi-Channel
Campaign Management - Marketing & Promotion
Activities - Lead
Management - Marketing Actions
Analytics - Microsoft Dynamics Marketing
Connector Availability
- Case Management,
Registration & Auto-Routing - Cross-Channel
Customer Services - Service
Scheduling - Knowledge base &
article sharing & publishing - Customer service
Performance analytics - Self-service portal &
service agent enablement
Marketing
Care
Sales Insight
Profile & Activities
Media Integration Ready
Social Listing