CUSTOMER RELATIONSHIP MANAGEMENT

Customer Relationship Management (CRM), a powerful set of tools, apps & platforms that in combination drive optimization of business intelligence, social insights, campaign management & many other key customer relationship matters.


Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solutions that's easy to use & adapt. Connect your finances, sales, service & operations to streamline business processes, improve customer interactions & enable growth.

Get an end-to-end view of your business:

Manage your financials

Automate and secure your supply chain

Sell smarter and improve customer service

Keep projects on time and under budget

Optimize your operations

  • Lead Nurturing &
    Opportunity Management
  • Account Contact &
    Competitor Management
  • Pricing, Quote, Order &
    Invoice Management
  • Product Families & Properties,
    Cross-Selling & Up-Selling
  • Goal & Target Management plus
    Sales Performance Analytics
  • Sales Activities Tracking & Schedule
    plus Sales Team Collaboration
  • Marketing Target
    Segmentation
  • Multi-Channel
    Campaign Management
  • Marketing & Promotion
    Activities
  • Lead
    Management
  • Marketing Actions
    Analytics
  • Microsoft Dynamics Marketing
    Connector Availability
  • Case Management,
    Registration & Auto-Routing
  • Cross-Channel
    Customer Services
  • Service
    Scheduling
  • Knowledge base &
    article sharing & publishing
  • Customer service
    Performance analytics
  • Self-service portal &
    service agent enablement
  • Social
    Marketing
  • Social
    Care
  • Social
    Sales Insight
  • Social
    Profile & Activities
  • Social
    Media Integration Ready
  • Microsoft
    Social Listing