Customer Relationship Management

Customer Relationship Management (CRM), a powerful set of tools, apps & platforms that in combination drive optimization of business intelligence, social insights, campaign management & many other key customer relationship matters.

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solutions that's easy to use & adapt. Connect your finances, sales, service & operations to streamline business processes, improve customer interactions & enable growth.

Get an end-to-end view of your business:

Manage your financials

Automate and secure your supply chain

Sell smarter and improve customer service

Keep projects on time and under budget

Optimize your operations

Lead Nurturing &
Opportunity Management
Account Contact &
Competitor Management
Pricing, Quote, Order &
Invoice Management
Product Families & Properties,
Cross-Selling & Up-Selling
Goal & Target Management plus
Sales Performance Analytics
Sales Activities Tracking & Schedule
plus Sales Team Collaboration

Marketing Target
Segmentation
Multi-Channel
Campaign Management
Marketing & Promotion
Activities
Lead
Management
Marketing Actions
Analytics
Microsoft Dynamics Marketing
Connector Availability

Case Management,
Registration & Auto-Routing
Cross-Channel
Customer Services
Service
Scheduling
Knowledge base &
article sharing & publishing
Customer service
Performance analytics
Self-service portal &
service agent enablement